WPS247 Frequently Asked Questions
Have questions? We’re here to provide the answers and ensure your website runs smoothly, so you can keep your business moving forward.
What kind of WordPress issues can you fix?
We can resolve a wide range of WordPress problems — including theme/plugin conflicts, white screen errors, broken layouts, slow performance, and more. Our services also cover malware removal, WooCommerce issues, and even advanced customizations.
Learn more about our One-Time Fix Service for fast and reliable WordPress support.
Do I need to pay before the fix?
No! For many services like basic troubleshooting or minor bug fixes, we follow a “Fix First, Pay Later” policy. You’ll get to see the results first, and then we’ll request payment only if you’re happy.
This applies to most of our WordPress Fix Services, but larger projects may follow a different structure.
What’s included in the maintenance plan?
Our WordPress Maintenance Plan includes everything your site needs to stay healthy and secure:
24/7 uptime monitoring
Daily backups and instant restore
Speed optimization
Security hardening
Monthly performance reports
WordPress core, theme, and plugin updates
With WPS247, you have peace of mind knowing a professional team is always looking after your website.
Do you offer support for e-commerce websites?
Yes, we do! Indeed, our team is trained to support various types of websites, including e-commerce sites. In other words, whether you’re using WooCommerce or another e-commerce platform, we have the expertise to support you.
Can I cancel my WordPress support package at any time?
We hope you will be delighted with the WordPress maintenance service we provide at FixRunner.com and remain a long-standing customer. Nevertheless, you can cancel your WordPress care plan at any time.
Can I upgrade or downgrade my WordPress maintenance plan?
Absolutely! We understand that your needs may change over time. “In addition, you can easily upgrade or downgrade your plan at any time. Simply contact our support team, and we’ll help you transition to the plan that best fits your current needs.
How to Upgrade or Downgrade Your Plan:
First, contact Support: Reach out to our support team via email or live chat. Provide them with your current plan details and the plan you wish to switch to.
Next, Seamless Transition: Our team will guide you through the process, ensuring a smooth transition without disrupting your service.
Finally, Immediate Effect: Changes to your plan will take effect immediately, so you can start enjoying the benefits of your new plan right away.
Why do you require a minimum of 3 months for your care plans?
As soon as you join one of our care plans, our team will perform speed optimization, security checks, and a website health check. Additionally, we will also connect your site to our maintenance system. Although this process typically takes time, we do not charge anything for the setup. Furthermore, the initial setup is 100% free, and you only pay for the support hours. That’s why we ask for a minimum 3-month commitment. However, if you are not satisfied with our service within the first 30 days, you can cancel and receive a full refund.
What makes your frontend services different?
We offer Headless WordPress Frontend Development using React and Next.js — a modern, scalable solution for fast-loading, beautifully designed websites. Unlike traditional themes, our React-based frontends are optimized for speed, SEO, and flexibility.
This is ideal for businesses looking for a custom UI without compromising on WordPress CMS convenience.
How fast do you respond to support requests?
We take pride in our rapid response times — most support requests are addressed within minutes. Whether it’s a technical emergency or a minor tweak, our team is available 24/7 to help you, even on weekends or holidays.
Is my website safe during maintenance or fixes?
Absolutely. Before performing any fix or update, we take a full backup of your site so we can restore it instantly if needed. We also log all activities and share a detailed report.
For recurring care and peace of mind, check out our WordPress Maintenance Services.
Our Services
$ 39
24/7 WordPress Support & Help
Get expert help for any WordPress issue. Fast, reliable, and handled by professionals who know WordPress inside out.
$ 39
WooCommerce Support & Help
Expert WooCommerce support tailored to your store’s needs.
From checkout issues to custom features — we’ve got you covered.
$ 75
WordPress Malware Cleanup
Remove malware and restore your site’s integrity. We also provide expert recommendations to strengthen your web security.
$ 95
WordPress Speed Enhancement
Boost your website’s speed for a smoother user experience and better SEO. We’ll fine-tune your site to load in under 2 seconds.
$ 49
WordPress Maintenance Plans
Don’t Wait for Issues to Arise. Keep Your Site Running Smoothly, Always!
Protect Your Site with Our WordPress Maintenance Plan